Scaling With Offshore Talent
How a Financial Services Company Overcame Hiring Challenges Through Offshoring
Due to a competitive labor market and rapid growth, a Financial Investment Group has strategically opted to offshore several office jobs to meet its expanding needs. This white paper outlines the motivations behind this decision, the integration process with U.S. teams, and the impact of its partnership with iSupport Worldwide on productivity and business operations.
Due to a competitive labor market and rapid growth, a Financial Investment Group has
strategically opted to offshore several office jobs to meet its expanding needs. This white paper
outlines the motivations behind this decision, the integration process with U.S. teams, and the
impact of its partnership with iSupport Worldwide on productivity and business operations.
BUSINESS CHALLENGE
The company struggled with the limitations of domestic hiring processes. Finding suitable candidates who fit
the company's culture and values proved challenging, along with enhancing employee retention.
BUSINESS SOLUTION
The Financial Investment Group discovered iSupport through a YPO
(Young Presidents' Organization) member, sparking interest in the
BPO market. Eventually, they chose iSupport for these key reasons:
Cultural Fit
The financial services company sought a partner that matched its
values and culture, ensuring compatibility for growth, especially due
to the remote nature of the work.
Quality of Candidates
During the selection process, the investment company found that
iSupport presented candidates with impressive resumes and
qualifications. iSupport's pricing was reasonable when balanced
against the quality of candidates and cultural alignment.
Dedicated Team Approach
The investment company opted for offshoring over outsourcing for a
dedicated team rather than shared employees. The desire for a team
that could be trained, developed, and promoted internally was a
significant factor in choosing iSupport.
RESULTS
The Investment Group's partnership with iSupport expanded its workforce
and enhanced productivity while preserving its core values.
Roles and Departments Offshored
The company began offshoring various roles to support its expanding
operations, including:
• Property Underwriters: Responsible for managing acquisitions.
• Capital Markets Team: Focused on securing loans and ensuring compliance.
• Accountants: Essential for financial operations.
• Investor Relations: Engaging with clients and facilitating sales initiatives.
• Marketing Analysts: Utilizing quantitative methods to enhance outreach.
Quick Hiring Process
The hiring process was "incredibly fast," hiring 20 new employees in just
three and a half months. iSupport had a better hiring timeline, even for
challenging positions, compared to businesses in the U.S.
Smooth Integration Process
iSupport streamlined the integration of new hires with effective onboarding
practices in place. The preparation and setup provided by iSupport allowed new
team members to "hit the ground running" on their first day.
Increased Productivity and Efficiency
The integration of offshore employees has significantly improved the
company's productivity. Expectations were exceeded, with new team members
stepping into specialized roles effectively. For instance, the investor relations
team increased call volume from 15 calls per week to an impressive 500 calls per
week due to the contributions of offshore staff.
Fresh Perspectives in Marketing
Adding quantitative marketing analysts has brought new ideas and
approaches to the investment company's marketing efforts. The contributions
from the offshore team introduced fresh and innovative ideas. This has led to
improvements in existing marketing strategies and enhanced outreach
effectiveness.
Development of Leadership Capabilities
With the offshore teams taking over administrative tasks, domestic leaders were
able to focus on strategic goals and develop their management capabilities, thus
fostering internal growth and encouraging a culture of learning and responsibility
among existing employees.
This article is officially published at iSupport Worldwide
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